1. If you are a victim or are involved in an accident or theft
(1) How to contact the police
a) If you are the victim of a robbery or violence, or are involved in a traffic accident, telephone the police (Phone:110).
b) Tell the officer： 1) what happened, 2) when it happened, and 3) where it happened.
When you hear the siren of the police car, come out to meet the car and guide it to the scene of the accident or crime.
In order to remain calm when you make the telephone call to the police, it is a good idea to keep a note near your telephone, in hiragana or Roman letters, of your name, address and the names of recognizable buildings, etc. near your residence.
(2) When calling the police (110) from a mobile phone
a) When calling from a mobile phone, be sure to give the location (address) of where the call is being made from and the mobile phone number. If you do not know the address, use some buildings, etc. which can indicate the location or call from the nearest public telephone.
b) It may be necessary for the police to call you back to check the location or circumstances, so after you have contacted the police, do not switch off the phone and remain at the scene of the accident or crime.
c) If you are driving, stop the car in a safe place before making the call
(3) FAX 110 The FAX (facsimile) number is 0120-110221 (free call).
2. In case of a fire
(1) How to contact the fire department
a) If a fire breaks out, shout out to let the neighbors know and contact the fire department to send a fire engine (Phone:119). It is dangerous to try to extinguish a fire alone.
b) When calling the fire department (119), remain calm.
c) Tell the officer：1) there is a fire, 2) where it is (address or some landmarks), and 3) what is on fire.
In order to remain calm when you make the call, it is a good idea to keep a note near your telephone, in hiragana or Roman letters, of your name, address and the names of some recognizable buildings, etc. near your residence.
(2) When calling the fire department from a mobile phone
a) When calling from a mobile phone, be sure to give the location (address) of where the call is being made from and the mobile phone number. If you do not know the address, use some buildings, etc. which can indicate the location, or call from the nearest public telephone.
b) It may be necessary for the fire department to call you back to check the location or circumstances, so after you have contacted the fire department, do not switch off the phone and remain at the scene.
c) If you are driving a car, stop the car in a safe place before making the call.
(3) FAX 119 The FAX (facsimile) number is 0120-119221 (free call).
3. In case of sudden illness and injury
(1) How to contact the fire department (for an ambulance) (Phone:119)
a) In case of a sudden illness or injury, call the fire department for an ambulance (Phone:119).
b) In cases of minor injuries or normal illness, use a taxi or car, etc. to get to a hospital or clinic.
c) When you call the fire department (119), remain calm. Tell the officer：1) it is an emergency, 2) what happened, 3) your location (address or some landmarks), 4) your full name, and 5) the phone number from which you are calling.
When calling for an ambulance, be sure to have ready cards the sick or injured person holds if possible, such as a health insurance card or hospital/clinic card, for when the ambulance arrives.
In order to remain calm when making the call, it is a good idea to keep a note near your telephone, in hiragana or Roman letters, of your name, address and names of recognizable buildings, etc. near your residence.
(2) When calling 119 (the fire department) from a mobile phone
a) When calling from a mobile phone, be sure to give the location (address) of where the call is being made from and the mobile phone number. If you do not know the address, use some buildings, etc. which can indicate the location, or call from the nearest public telephone.
b) It may be necessary for the fire department to call you back to check details of the location or circumstances, so after you have contacted the fire department, do not switch off the phone and remain at the scene.
c) If you are driving, stop the car in a safe place before making the call.
(3) FAX 119 The FAX (facsimile) number is 0120-119221 (free call).
(4) Holidays (Night) Emergency Patient Services
There are emergency patient services in each district to treat emergency patients during holidays and at night. A dial-up inquiry service is available in Japanese.
4. If involved in a traffic accident
(1) If you are a victim
a) Report the accident to the police immediately. If the accident is not reported to the police, the Kotsu Jiko Shomei-sho (Proof of a Traffic Accident), required to receive insurance payments due to a traffic accident, may not be obtainable.
b) Confirm the address and name of the driver and the owner of the vehicle (when the driver is not the owner), and also the vehicle registration number, date of insurance entry and name of insurance company.
c) Even if you think your injury is minor, have a medical check-up.
(2) If you caused an accident
a) Help the victim (give first-aid, call an ambulance).
b) Notify the police.
5. Gas leaks
If you notice any irregularity with the gas
Using the gas improperly is very dangerous. If you notice any irregularities, switch off the gas, open the windows and do not light any flames (or sparks) in the house.
Propane gas is heavier than air, so it is necessary to sweep it out.
If you notice any irregularities, contact your local gas company, regardless of the time of day or holidays. If you use propane gas, contact details are written on the gas cylinder.
